RETURNS & REFUNDS

RETURNS & REFUNDS:

At Incroy & Merv, we strive to ensure your complete satisfaction with our products. In the event that you are not entirely happy with your purchase, we have outlined our Returns and Refunds Policy to make the process as seamless as possible.

  1. Returns Eligibility

We accept returns within 2-3 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Tags must also be attached.

  1. Initiating a Return

To initiate a return, please contact our customer support team at Support@incroymerv.com  with your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide you with a return authorization.

  1. Refunds

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  1. Exchanges

If you would like to exchange an item for a different size or color, please specify this in your return request. Exchanges are subject to product availability.

  1. Non-Returnable Items

Certain items are non-returnable, including:
- Personalized clothing
- Final sale items

  1. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Support@incroymerv.com  with photos of the damage. We will arrange for a replacement or refund.

  1. Contact Us

If you have any questions about our Returns & Refunds Policy, feel free to reach out to our customer support team at Support@incroymerv.com or contact us at +9717104411

Thank you for shopping with Incroy & Merv!